Delivery

Countries - Delivery timeframe (in working days) - Rates 

FREE DELIVERY FOR ORDERS ABOVE 170 € IN THE EUROPEAN UNION COUNTRIES, NORWAY AND SWITZERLAND and above 90 € in France Mainland.

(fixed rates irrespective of parcel weight or the number of articles)

French VAT is included in the prices displayed on the Mode-by-tealuna websites. Orders dispatched to Switzerland, Norway, the United States of America, Canada, Australia, New Zealand and all other countries outside of the European Union are not subject to French VAT. But you may be subject to customs duty and VAT depending on your country of residence. These costs have to be paid at the reception of the parcel.

All items displayed on the site are available at the present time and correspond to immediate availability. All orders confirmed before the end of the day are dispatched no later than the next working day. All orders are delivered by Colissimo International, DHL or UPS (recorded delivery, signature required, which includes contents insurance of €23 per kilogram) and, for those selecting this option, by Chronopost for an express delivery (available only for some countries).

You will receive a confirmation email when the item is dispatched. If you wish to track the progress of your package, please write us at contact@mode-by-tealuna.com, we will then give you the tracking number and online service where you can track your parcel.

What happens if I'm not at home to receive the delivery?

The package is delivered to your home. If you are not at home when the delivery is made, a notice of passage is left in your mailbox. This indicates the date and time the delivery service passed and how you can collect your package. You will need to go to the delivery office with the notice of passage and valid proof of identity to collect your delivery.