Our quality Charter and 11-point Service Commitment
Tealuna will do everything possible to ensure YOUR satisfaction.
We are also committed to the following:
1/ The 10-day “satisfied or your money back” guarantee
You have the legal right to cancel your order up to 7 days after receipt of your items, but at Tealuna we allow you 3 additional days. So, whatever the reason, you have 10 days to make up your mind! We will refund the full price of articles returned in good condition if you change your mind about them.
2/ Exchanging your items is hassle-free
If you are not completely happy with an item that you have received from us we will exchange it. At Tealuna you can place an order without worrying about what to do if you don't like it. You have the option of returning the item(s) to us up to 10 days after the date of receipt. For more details on our returns procedure, click here: Returns.
3/ A selection of the top styles from this season's unmissable fashion labels
Our dual experience in retail means we can offer you a selection of the very best designs each label has to offer and the most popular styles from our flagship high-street boutiques. We know that you will love our selection of contemporary women's fashion and accessories on our website because they really are a "best of" collection.
4/ 100% secure payments in up to three installments
We are committed to the security of all your payments and financial transactions. We collaborate with one of the leaders of 100% secure payment solutions: PAYBOX. The secure payment service PAYBOX incorporates the SSL security standard. The SSL industrial standard encryption technology is one of the most efficient and popular worldwide. After validation of your order your confidential data will not be stored, so when you place your next order, you will be asked to enter the information again.
Your confidential data (16-digit card number, expiry date) are encrypted and sent directly to the PAYBOX server, without ever being stored on the Tealuna system. The PAYBOX server is directly linked to the server of the Crédit Agricole bank.
This means your data neither circulates on the internet nor can it be detected, intercepted or used by any third party or by Tealuna.
In addition, we offer you the possibility of secure payments in up to 3 installments for any purchase over €150.
5/ The availability, skills and attention of our Customer Services according to your needs
We know everything about our products, as each year we give sales advice to hundreds of clients in our two high street stores. So if you have any questions, please don't hesitate to contact us. You can contact one of our dedicated customer service advisors either by e-mail email@example.com or by telephone on +33 (0)9 63 63 12 34 between 9:00 am and 12:00 pm and 2:00 pm and 6:00 pm Monday to Friday.
6/ No hidden costs or surprises regarding the timing or quality of deliveries
We promise to deliver within 3 to 6 days by Colissimo registered post (signature required). Postage and packing for deliveries is charged at the fixed rate of €7 (for the UK and some other European countries) for purchases with a value up to €170. Delivery for orders above this value is free. Logistics being an industry in its own right, we have decided to entrust ours to one of France's top specialists in e-logistics, Orium (ISO 9001certified), who shall apply their utmost care and expertise in dispatching your order.
7/ Tealuna is much more than just an online store - we can actually create your new look!
We will help you build your look, according to the latest fashion trends. You will find our suggestions for this season's unmissable silhouettes in the section "our silhouettes." You will also find tips on our blog, with advice on creating your new look. We offer advice on hairstyles, colorimetry (colors adapted to your personality), make-up and, of course, a style coach to help you find the best cut, with up-to-the-minute information on the latest trends in women's fashion and accessories. Our image professionals will provide you with personalized advice to bring out the best of your silhouette for your image.
8/ The size guide
We have a size guide at your disposal. In order to offer the best possible guidance, we indicate whether our garments run "large" or "small" in our carefully drafted product descriptions. As we see people try on our garments in our boutiques every day, we know exactly how they fit and can offer you accurate advice.
9/ E-mail alerts about the availability of products and items saved in your favourites
If you are interested in an article that is out of stock or unavailable in your size we have the answer. Tealuna offers you the chance of being notified as soon as the item is back in stock. We actually receive daily deliveries of new designs and items that are out of stock, so don't hesitate to make the most of this service and be notified right away.
If you don't want to place an order straight away you can always place the items in your favourites and come back to them next time you visit the site.
10/ A gift message on request
Tealuna offers you the possibility of sending a gift with a personalized message. You can choose whether you want all the items of your order to be wrapped in gift paper or just one item. This is a free service.
11/ And a multitude of promotions and advantages over the whole year
To thank you for your fidelity, Tealuna offers you a multitude of promotions over the whole year. To benefit from our offers, make sure you subscribe to our newsletter by clicking on the “Newsletter” link at the top of the page.
Moreover, Tealuna rewards your fidelity: with every order you place, you win loyalty points, which are convertible into vouchers and can be used in our online store. To read more about our loyalty program, click here!
Make your friends discover our website and be awarded for every recruited friend! To read more, click here!